Providence Health & Services System Administrator I, Infrastructure in Missoula, Montana


Providence is calling a Infrastructure System Administrator, I to Providence Health & Services in Missoula, MT.

We are seeking a Infrastructure System Administrator, I to responsible for the daily activities of Technology Operations; Tier 2 and 3 production support; MAC’s (device Move, Adds & Changes), Break-Fix, Lifecycle Management, and Major Incident resolution including both centralized and local technical support of advanced voice, desktop, LAN, WLAN, VLAN, and WAN technologies. 7x24x365 Production Operations and Operational User support for Providence Health & Services at centralized, regional or ministry-based site(s). Responsible for ensuring proper escalation to 3rd-level TSO teams; Engineering, Architecture and Applications.

In this position you will:

  • Be responsible for the Service and Support of the production systems, end-user devices, and supporting infrastructure at PH&S centralized, regional or ministry-based site(s).Key Production Areas of support, Network, Telecom, Desktop; Break Fix, 7x24x365 Production On-Call, Moves/Adds/Changes, Service Requests, Closet Maintenance, UPS Support, Cable Patching, Cable Punch-Down, Wireless Infrastructure, Vocera Support, Port Activation, Port Turn-up, Lifecycle Hardware Replacement, Local DC Hands-On Support, Circuit Support, Vendor Onsite Coordination, SOP execution, Spot End-User Training and Current-State and Knowledge-Based Article Creation.

  • Implement technology solutions to meet customer requirements with a balanced view towards performance, availability, data security, and cost effectiveness.

  • Collaborate with other IS teams to meet the needs of the PH&S.

  • Perform all work with the focus on how best to support the Providence mission and ministries.

  • Be responsible for the development of current state documentation and knowledge base articles for deployed technology solutions. Update documents regularly, and maintain accurate documentation on system performance and operational activities.

  • Be responsible for self-managing the daily activities of support, process, and project activities.


Required qualifications for this position include:

  • 2 years of direct experience related to the duties and responsibilities specified as a network or telephony specialist experience in a 24x7 environment.

  • Avaya certifications and/or expertise around the Avaya call manager and applications which interface with Avaya platforms, including: Contact Center, CMS, Modular Messaging, Call Recording, wireless endpoints (Vocera and Spectralink), and VoIP.

  • Cisco and Juniper certifications and/or expertise.

  • MS certifications and/or expertise.

  • HP Desktop certifications and/or expertise.

  • Strong knowledge of technology best practices in Wide area and local area networks, Wireless technologies and networks, Telephony, including voice over IP and wireless products such as Spectralink and Vocera and Desktop Devices including Microsoft operating systems.

  • Proficiency with the MS-Office suite of products.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Montana-Missoula

Req ID: 192795