Job Information
City of Missoula, MT Utility Billing Specialist in Missoula, Montana
Utility Billing Specialist
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Utility Billing Specialist
Salary
$21.55 - $23.68 Hourly
Location
Missoula, Montana
Job Type
Regular, Full-Time
Job Number
00496
Department
Public Works & Mobility
Division
PWM-Utility Billing
Opening Date
02/24/2025
Description
Benefits
Questions
Overview
Are you passionate about providing exceptional customer service and supporting essential public utilities?
The City of Missoula's Public Works and Mobility Department is seeking aUtility Billing Specialistto join their team. In this dynamic role, you will assist with customer accounts for the City’s water, wastewater, and stormwater utilities, ensuring accuracy and timely billing. This position offers a structured career ladder, where your pay progression is directly tied to the complexity of your responsibilities and advancement in the role.
If you are ready to contribute to a vital community service while growing your career, we encourage you to apply!
Details: Priority s creening will begin onMonday, March 10, 2025. Applicants applying on or after this date will only be considered if a competitive applicant pool is not received.
To Apply : All applicants must submit a City of Missoula application AND a Cover Letter explaining your interest in this position and detailing how your experience and education meet the qualifications
Resumes will not be reviewed. All details should be entered on the application.
** The wage range posted is the starting range for the Career Ladder Level I position and will increase each year for longevity and cost of living adjustments.
The full wage range:
Level I - $21.55 - $25.10/hour.
Level II - $23.08 - $26.88/hour.
Level III - $24.74 - 28.82/hour.
**This position is eligible for a teleworking assignment.
Essential Functions
This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities.
Perform data entry and maintain current account and billing information in the Customer Information System (CIS).
Review, research, and verify accuracy of customer account and billing information; print, email, and/or archive information from accounts.
Assess account deposits and provide explanation of the deposit requirements to the customers.
Communicate with customers regarding meter read and billing activities; respond to billing questions; resolve complaints.
Receive, process, and balance various payments, including cash, credit cards, e-checks, pre-authorized, Automated Clearing House (ACH), and incoming mail payments.
Review delinquent and collections accounts; research and print histories on all customer refunds and disputed accounts.
Process returned checks, returned mail, post-dated checks, inactive accounts, inactive tags, and overpayment refunds.
Review and make necessary corrections to meter read edits.
Generate and process service orders for irrigation accounts.
Perform other duties, as assigned.
Knowledge, Skills and Abilities
Knowledge of general office principles, procedures, and practices, including data entry, record management, generating reports, etc.
Knowledge of basic accounting and accounts receivable principles, procedures, and practices, including balancing, reconciling transactions, etc.
Knowledge of and ability to promote and ensure compliance of department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans with Disabilities Act.
Skill in operating office equipment, various computer software and databases, including Microsoft 365, and the ability to learn job-specific applications and equipment.
Skill in providing customer service including assessing needs, applying service standards, and evaluating customer satisfaction.
Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals.
Ability to learn utility accounting systems, rate structures, and other various governmental accounting processes and reporting.
Ability to accurately accept and process cash, check, and credit card payments.
Ability to understand and interpret various regulations, policies, procedures, and guidelines.
Ability to problem-solve and resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
Ability to maintain and exhibit integrity and discretion in handling the confidential and sensitive information.
Proven ability to participate in a customer focused and team-oriented environment.
Ability to learn departmental and City of Missoula practices and procedures, including Utility Rate Schedule, and Missoula Municipal Code (Chapter 13.02)
Qualifications and Additional Application Materials
- Any combination of education and experience equivalent to two (2) years’ experience in customer service, data entry, cash handling or another relevant field.
This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.
The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:
Market-Competitive Salary
Work/life balance, including the possibility of flexible schedules and remote work opportunities
$0 premium for health and dental coverage for employees and affordable premiums for family coverage
$10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy
Options for supplemental life, disability, critical illness, and accident
Constitutionally guaranteed retirement plan (http://mpera.mt.gov/) with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program
Generous paid vacation, sick leave, and holidays
Pre-tax flexible spending accounts
The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) to learn more and understand whether you may be eligible.
Additional benefits package information is available here (https://www.ci.missoula.mt.us/DocumentCenter/View/53956/Benefits-at-a-Glance?bidId=) .
01
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Employer
City of Missoula
Address
435 Ryman Street
Human Resources
Missoula, Montana, 59802
Phone
406-552-6130
Website
https://www.ci.missoula.mt.us/
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