Job Information
Spanish Peaks Mountain Club Complex Overnight Security Manager in Montage Big Sky, Montana
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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COMPLEX OVERNIGHT SECURITY MANAGER
SUMMARY
The Complex Overnight Security Manager will oversee the nightly operations of the Security Department and ensure the day-to-day completion of the Department’s annual goals and objectives. This position also requires knowledge and management of other department’s nightly operations.
ESSENTIAL FUNCTIONS
Manage the timely resolution and handling of associate complaints, incidents, resort policies and procedures, safety hazards, and overall compliance as it relates to resort Safety & Security.
Direct and delegate various safety/security officer work assignments.
Ensure incident reports are completed and investigations are promptly resolved.
Regularly evaluate the quality of security officers’ daily work and efficiency, including incident reports, daily activity logs, key records, and various investigations.
Conduct on-going training of new and existing security officers and associates throughout the resort.
Manage various general liability claims assigned by Director of Security.
Follow up on, communicate, and resolve all Guest and associate issues in a timely manner.
Co-Manage the Injury & Illness Prevention - Safety Program.
Discuss with associates the workers comp and injury prevention process and procedures.
Coordinate accident investigations internally and with insurance investigators.
Collaborate with Security Director and Risk Management Analyst to ensure day to day and yearly departmental safety/compliance goals are achieved.
Co-chair the Safety Committee. This includes having a full understanding of meeting minutes, monthly safety training, and job safety analysis training records and injury follow ups are complete throughout the resort.
Oversee and draft injury, missing property, damage claim, and criminal activity reports.
Responsible for managing and evaluating day to day security officer job performance and required disciplinary action.
Ensure all office equipment needs/supplies are purchased and maintained accordingly.
SUPPLEMENTAL FUNCTIONS
Maintenance Duties
Troubleshoot equipment using proper tools in a skilled craftsman-like manner.
Respond to room repairs regarding carpentry, electrical, plumbing, carpeting, and painting.
Front Desk Duties
Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives.
Hosting and welcoming guests with a friendly and sincere demeanor
Assisting with guest check-in and out process, as well as folios, invoicing, and billing
Bell/Valet Duties
Cleaning and resetting guest bedroom and bathroom areas.
Organizing collateral on tables, straightening furniture, dusting, and emptying trash
Loading and unloading luggage, and parking and retrieving cars on behalf of our guests.
QUALIFICATIONS
High school or equivalent education required. Bachelor degree preferred.
Safety and security management or Supervisor experience required.
Supervisor experience in the hospitality industry required.
Knowledge of basic law enforcement and Innkeepers law required.
CPR/First Aid certified.
AED certified.
Requires good communication skills, both verbal and written.
Must possess advanced computer skills.
Must posses mechanical abilities.
Ability to solve problems and make rational decisions.
Knowledge of Resort safety and security operations.
Knowledge of other Department operations to assist in times of need.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and Innkeeper laws.
Must know workers comp law and process.
PHYSICAL REQUIREMENTS
Must be able to move quickly to reach different outlets and other departments of the Resort on a timely basis. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.
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