Job Information
Spanish Peaks Mountain Club Residential Manager, The Inn Residences in Montage Big Sky, Montana
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Residential Manager, The Inn Residences
Montage Big Sky
SUMMARY
The Inn Residences at Montage Big Sky is a luxury, shared ¼ deeded interest ownership property. The property consists of thirty-two Residences, ranging in size from three- to four-bedrooms. The Residential Manager, The Inn Residences, will be responsible for The Inn Residential Owner services and the general care of The Inn Residences, The Inn facility and immediately surrounding grounds. The functions of this position are in accordance with the fractional and association management agreements and must fulfill all obligations set forth in the association governing documents, hotel operating agreement and operational standards. The Residential Manager , The Inn Residences, reports directly to the Director of Residences.
ESSENTIAL FUNCTIONS
Reads, understands and ensures compliance with The Inn governing documents, association management agreement and fractional management agreement.
Manages The Inn Residential Owner calendar and reservations in Opera and Owner Relations systems.
Develops and oversees The Inn Residential Owner services and benefits.
Services Residential Owner’s requests; pre-arrival concierge services, in-Residence needs and assists with reservations at other hotels in the portfolio.
Supports the onboarding of new Inn Residential Owners and move-in/move-out process.
Manages all onsite outreach related to The Inn Residential Owner communication and special events.
Assists The Inn Residential Owners with scheduling shared ownership reservations and exchanges.
Facilitates the management of the Owner Relations portal.
Develops relationships and recognizes preferences based on the needs and desires of each Inn Residential Owner and their family.
Implements the highest standards for all aspects of life safety, loss prevention and The Inn Residential Owner privacy protection.
Ensures all privacy and security matters are fulfilled for The Inn Residential Owner including following protocol for contractors on property and inside the Residence.
Responsible for the day-to-day operation of the Residential Owner’s Lounge; forecasting of Food and Beverage needs, overall appearance and delivery of service to The Inn Residential Owners.
Collaborates closely with outside vendors, contractors and engineering during Inn Residential Owner renovations or maintenance work, including any relevant owner communications.
Inspects The Inn Residences campus daily, ensuring all common areas are pristine. Routinely inspects each Inn Residence interior.
Works on house account and rental reserve billing.
Reviews with Director of Residences the financial reporting and provides input in identifying budget variances and addresses accordingly.
Implements invoice processing, coding and approvals for residential billing.
Works with Accounts Payable to ensure prompt revenue payments to Residential Owners.
Supports The Inn Residences real estate sales including rental program presentations and lender questionnaires.
Oversees The Inn Residential Owner resort rental program participation including all contract execution and management.
Where applicable, tracks and audits third-party rental agency occupancy and marketing initiatives.
Additional duties as necessary and assigned.
QUALIFICATIONS
Minimum 2 years previous experience in luxury residential management or hospitality management.
Experience in a fractional or shared ownership projects required.
Familiarity with rental management programs as it relates to SEC regulations preferred.
Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
Excellent interpersonal and communication skills.
Exceptional organizational and problem-solving abilities.
Ability to work in a fast-paced, high-end hospitality environment.
PHYSICAL REQUIREMENTS
Must be able to sit at a desk for at least 3 hours per day. Must be able to stand and exert well-paced mobility for up to 5 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perceptions. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone and other office equipment as needed.
Candidate must be flexible in work schedule including weekends to meet the needs of the property. Working some holidays will be expected.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.
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