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Providence Health & Services Home Health and Hospice Clinical Systems Specialist in Montana

Description:

Providence is calling a Home Health and Hospice Clinical Systems Specialist - Home Services Home Intake (1.0 FTE, Days) to Providence Office Park Portland in Portland, OR.

This is mostly a virtual position and the successful applicant can reside in any of the states that Providence is located (AK, MT, WA, OR, CA, NM, TX).

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Home Health and Hospice Clinical Systems Specialist - Home Services Home Intake who will serve as a resource in promoting the understanding, integration, and application of information technology in Home Health and Hospice settings. This position acts as a liaison between clinical care and information technology, supporting all Home Health and Hospice caregivers in the implementation, ongoing use, and optimization of clinical technologies.

The Specialist provides direct end-user support for clinical information systems that assist Home Health and Hospice caregivers in their clinical practice and clinical decision-making, including delivering instructor-led training to caregivers of all clinical disciplines in Home Health and Hospice, identifying caregivers' technical difficulties, defining appropriate solutions for EHR-related issues, and providing both hardware and software computer support to end-users. The Specialist participates in workgroups, committees, and workflow sessions as requested to assist with optimizing the use of clinical information systems used by Home Health and Hospice.

In this position you will have the following responsibilities:

  • Provide instructor-led training for Home Health and Hospice staff on electronic health record (EHR) functionality and workflows, which support the successful adoption of clinical information systems into the patient care process

  • Coach and provides one-on-one “at the elbow” support for members of the Home Health and Hospice clinical team in gaining and maintaining competency in use of clinical technology

  • Ensure that workflow and training knowledge delivered is consistent with, and accurately reflects, informatics standards and Home Health and Hospice specified workflows

  • Recommend modifications to the content and delivery of training curriculum for Home Health and Hospice

  • Assist with troubleshooting and requests from Home Health and Hospice staff and supervisors regarding equipment, devices, electronic medical record, and other systems

  • Respond and assist customers immediately upon request and follows up on previous interactions to ensure issue resolution or escalation

  • Communicate Home Health and Hospice customer-requested system improvements and communicates prioritized requests to appropriate governance

  • Participate in the planning for Home Health and Hospice ministry implementation of clinical information systems installation and upgrades, activities include but are not limited to: assessment, analysis and redesign of clinical workflows, reporting, training, engagement and change processes

  • Travel among regional Home Health and Hospice facilities and occasional travel among PSJH Home Health and Hospice entities is expected

  • Possibly be required to work on-call, after hours and variable shifts and weekends to meet client needs

  • Participate in Home Health and Hospice local and multi-regional workgroups, committees, and workflow sessions as requested to assist with optimizing the use of clinical information systems

  • Act as a liaison with IS partners and vendors to advocate for optimal EHR functionality

Qualifications:

Required qualifications for this position includes:

  • Bachelor's Degree in Preferred field: Education, Adult Learning, Informatics, Computer Science, Business, or Clinical Discipline

  • Valid driver's license

  • Driving record consistent with GOP Safe Driving Policy 330 Incident Point Matrix at time of hire

  • Two (2) years of experience training one-on-one or in small groups

  • Experience training on software applications used in a business or healthcare environment

  • Experience using clinical information systems

  • Customer service experience

Preferred qualifications for this position includes:

  • Experience in Home Health or Hospice setting

  • Experience with supporting clinician use of an EMR system

  • Experience in creating, designing, and writing training manuals

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Operations and Support

Location: Oregon-Portland

Other Location(s): Montana, California, California-Anaheim, New Mexico, Oregon, Texas, Alaska

Req ID: 303644

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