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Cardinal Health Sr. Logistics Analyst, Customer Success - West Region in Montana

OptiFreight® Logistics is an undisputed industry leader in delivering savings via third-party freight management. Annually, OptiFreight® manages over 20 million shipments for over 2,000 customers, generating collective savings of $535M. OptiFreight® has begun to expand our footprint to incorporate Same Day / Courier as well as other modalities of transportationmanagement.Our goal is to offer full suite transportation management to cover ALL transportation needs of healthcareproviders.Our proven methods and innovation have led to unique volume-driving capabilities to that support the ability to drive capture and mange more shipments and freight spend than anyone in this space. Ultimately, our ability to deliver value comes through people (highly consultative), scale (breadth of experience and shipments managed), and insights (data driven actions that lead to value).

Location : Remote role. Targeting individuals living in the Mountain or Pacific Time Zones (given time zone of this customer segment)

Accountabilities

  • The Sr. Logistics Analyst, Customer Success is responsible for supporting the activities that best ensure an exceptional customer experience.
  • The main function of this team is to assist with transportation related projects that help to deliver results aligned with service, retention and growth goals for healthcare systems and related organizations.

Responsibilities

  • Support of the Optifreight Logistics organization around service goals, customer growth and retention strategies
  • Collaborate with Carrier Relations and OptiFreight’s primary carriers to ensure adequate service capabilities and SLA performance standards are meeting or exceeding customer expectations
  • Participate in the alignment of the Optifreight Logistics and frontline carrier representatives to help optimize the healthcare customer experience
  • Monitor business metrics and KPIs to help report the effectiveness of team activities and service quality; review and measure customer-oriented service level targets
  • Assist Sales Team Members on customer projects within their markets; ensure successful and timely resolution of all escalated issues
  • Help to qualify and vet opportunities and work with teams to implement transportation solutions that result in growth
  • Stay informed of the changing healthcare landscape, logistics innovations, and supply chain trends to maintain an understanding of the customer experience
  • Assist with customer inquiries to maintain high levels of service experience
  • Participate in training and education with sales team members
  • Identify possible problems and proactively resolves service issues by working with customers, transportation service providers, and internal stakeholders
  • Work effectively with other cross-functional teams to serve customers and achieve company objectives
  • Help with other activities and requests as assigned, following through in a timely manner

Qualifications

  • Bachelor’s degree or equivalent experience in related field preferred
  • 2 – 4 years of previous experience in roles such as Sales, Account Management, Customer Success, Transportation OR Logistics preferred, not required
  • Background and knowledge of parcel carriers, transportation, or logistics preferred, not required
  • Strong planning and organizational skills, and a person who can balance good listening skills with the assertiveness to accomplish deliverables.
  • Ability to work in a matrix environment with sales, marketing, operations, enterprise information technology, etc. to support both functional and business goals

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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