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Kalispell Regional Healthcare Practice Lead - Polson Family Clinic in Polson, Montana


Promotes a positive and professional practice image. Performs a variety of medically related administrative, accounting and billing tasks to facilitate the smooth flow of patients through the practice. Oversees efficient functioning of patient registration, scheduling, check in, check out, telephone reception and physician support.


  1. *Provides leadership and oversight for assigned staff.

  2. *Makes recommendations regarding implementation of practice policy regarding scheduling, registration, customer service and workflow.

  3. *Maintains knowledge regarding implications of controlling costs and generating revenue.

  4. *Serves as a patient advocate.

  5. *Oversees time-of-service collections. Oversees registration, scheduling and check in/check out processes. Works with assigned staff to ensure accurate entry/verification of patient demographics and insurance information in Meditech computer systems.

  6. *Works with the department leadership to ensure that the practice is run smoothly and efficiently for the patients and providers.

  7. *Works with physicians, mid-levels and support staff to ensure that patients have a positive experience.

  8. *Assists practice leadership with duties including, but not limited to; coordination of daily schedules, maintaining credentialing information, purchasing, inventory management and monthly reporting duties.

  9. *Coordinates daily activities of assigned staff.

  10. *Provides feedback to leadership in regards to job performance for assigned staff evaluations. Assists leadership with hiring process, ongoing training and orientation.

  11. Other duties as assigned. This position description in no way states or implies that these are all the only duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.


  1. Minimum of two (2) years’ experience in a medical office, clinic or other healthcare setting required. Secondary or vocational education in healthcare preferred.

  2. Prior experience using modern office methods, office equipment, operations and process.

  3. Experience with medical terminology and abbreviations, various medical forms, reports and processing methods. Knowledge and understanding of medical billing procedures. Must be knowledgeable with ICD-10, CPT and HCPC coding regulations. Possess a basic understanding of financial reporting preferred.

  4. Possess an understanding of confidentiality laws that govern the provider-patient relationship including but not limited to HIPAA guidelines.

  5. Possess and maintain computer skills to include working knowledge of Word, Outlook, Excel, and ability to learn other software as needed. Experience with Electronic Medical Record (EMR) preferred.

  6. Excellent communication skills, both verbal and written required. Attention to detail and strong organizational skills required.

  7. Must communicate effectively and maintain cooperative relationships with providers, staff members, patients and the medical community.

  8. Possess leadership capabilities and can evaluate and institute problem solving on a daily basis.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please let us know.

For Kalispell Regional positions, please email

For North Valley Hospital positions, please call 406 863 3637.

Job Locations US-MT-Polson

Requisition ID 2020-8903

Category Administrative / Clerical

Pay Period Status 80

Shift Days

Shift Start Hours 7:30 AM

Shift End Hours 5:00 PM

Schedule Monday - Friday 0730-1700 rotating

Position Type Full Time (Benefits Eligible)