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MISSION VALLEY AQUATICS Weekend Service Desk Supervisor in POLSON, Montana

SUMMARY: Responsible for the overall direction, coordination and management of the Front Desk, including, but not limited to, ensuring the continuous professional growth of attendants, providing a welcoming environment for our guests when they check in and ensuring that the annual budget is met. ESSENTIAL DUTIES and RESPONSIBILITIES: Interpersonal Skills: Present friendly and courteous behavior when interacting with co-workers, members and guests. Approach all encounters with members, guests and fellow employees in an attentive, fully present, courteous and service-oriented manner. Work with your director and peers to create a positive work environment for all, remembering everyone is a customer, even co-workers. Be conscious of how you are connecting with others, focusing on whomever you are speaking and listening to (eye contact, smile, full attention). Pay attention to and manage disruptive emotions (frustration, impatience, etc.) when interacting in challenging situations. Be willing to accommodate other's needs whenever possible. Respect all stakeholders' privacy, perspective, priorities, time and resources. Encourage the recruitment of new members and the retention of current members by your professional actions, timely and accurate information concerning programs, and knowledge of the member handbook.Staffing, Training, and Performance Management:Assemble and manage a fully engaged and high performing team. - Staffing: Strategically manage schedule within budgeted hours and/or business demands submitted to and approved by the Director. Clearly communicate staffing needs to the Director so that appropriate decisions can be made for hiring. Assist in staff selection by reviewing applications, interviewing and making hiring recommendations. - Training: Train all new hires on facility policies and procedures. Train all new hires on membership software. Train staff members to initiate, develop and maintain positive relationships with guests, members and co-workers. Train all staff on safety standards for the facility. - Performance Management/Development: Manage team performance by watching behaviors, coaching, and creating a can-do working environment. Conduct regular meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and facility goals. Along with your team, set monthly, weekly and/or daily targets that are challenging but attainable. Create and deliver corrective action to team members who fail to exhibit the desired behaviors and/or who do not meet performance expectations. Meet with the Director regularly to review departmental performance, club statistics and personal performance. General Operations and Housekeeping:Promote awareness of the facility and your department through your involvement in networking groups, community activities and organizations. Conduct regular rounds through the facility meeting members, guests and staff establishing strong rapports. Recognize and respond to emergencies and initiate emergency action management plan when necessary. Conform to the maintenance standards of the facility. Perform all necessary duties when required by staff shortages, special events, or other unexpected circumstances. Act as "On Duty" or "On Call" as assigned. Interpret and graciously enforce facility policies and procedures.Service Desk: Ensure that all members and guests are being properly checked into the facility. Manage daily deposits. Ensure all members are properly billed and accounts are accurate and up to date. Ensure all Customer Service Representatives are informed in regards to other departments scheduled programs, changes and daily operations. Review daily communication log and immediately address any questions or problems.Administrative:Communicate with service desk personnel and other departments as necessary for effective operational control and presentation to the public. Provide support for marketing programs, events and e