Job Information
Healthfirst Workforce Systems & Reporting Analyst in Remote, Montana
**This position is Remote
Duties & Responsibilities
Identify root causes and make recommendations for process improvements to increase efficiency and improve overall productivity
Assess, prepare, and address the operational impacts, workflow, and training issues related to any assigned project(s)
Provide daily, weekly, and monthly status to the Business Unit(s) via dashboards, reports, and tools including but not limited to Workforce Management Activity, Desktop Process Activity, Data Maintenance Inventory, Payroll/Time Management, Agent/Department Performance, Provider Data Management Program, and Provider Portal Activity
Collaborate with business units to understand strategic goals and promote an environment conducive to creativity, change, and information exchange
Participate in systems testing and validation for various systems including call center programs, SharePoint, Salesforce and other business-related programs
Create a meaningful interpretation of data through use of tools, industry experience and logic to frame situations and allow meaningful dialogue and decision making
Create and edit ad-hoc reporting to be used to identify tracks and trends to increase overall operational efficiencies with supported departments
Work with leadership team on execution or recommended schedule adjustments to meet daily KPIs while also maintaining Key Performance Metrics Scorecards for the business using WFM and customized tools
Support ad-hoc requests from Leadership as requested
Seek occasional guidance while working under moderate supervision from Team Leads, Managers, SMEs, etc.
Other related duties as assigned
Minimum Qualifications
Associates degree from an accredited institution or relevant work experience
GED or HS Diploma from an accredited institution
Experience in Microsoft Excel creating formulas, pivot tables, using macros, creating graphs and producing reports with large volume of data
Ability to gather business requirements, create, execute and control tools to improve the overall operational efficiency of a business
Working experience with call center computer software applications such as Microsoft Office, SAS, SQL, Salesforce, SharePoint, Verint Workforce Management, Desktop Process Analytics, Interactive Intelligence Administrator/Attendant or Crystal Reporting
Working experience using analytical and problem-solving skills; interpreting and summarizing complex data as it relates to call center operation and technologies
Experience presenting reports, forecasts, trends and recommendations to the team and senior management in a clear, concise, and actionable manner
Ability to work effectively and meet deadlines in a rapidly changing environment, while handling multiple projects at a time whether individually or working with a team
Preferred Qualifications
Bachelors degree from an accredited institution or relevant work experience
History of solving problems with some guidance by subject matter experts, management, general organization objectives, policies, and goals
Knowledge of Medicare and Medicaid programs and reimbursement methodologies
Knowledge of healthcare claims processing practices in a managed care setting
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.