Job Information
Foliart Huff Ottaway & Bottom Law Firm Technical Support Specialist in Sidney, Montana
Position Overview:We are seeking a motivated and professional Technical Support Specialist to join our team at Foliart Huff Ottaway & Bottom Law Firm In this role, you will be the primary point of contact for our clients, delivering exceptional service and support throughout their engagement with our company.Key Responsibilities:Client Support: Act as the primary point of contact for clients, addressing inquiries and providing prompt assistance to ensure a positive experience.Technical Troubleshooting: Diagnose and resolve hardware, software, and application-related issues, guiding users through solutions step by step.Documentation: Maintain accurate records of client interactions, issues, and resolutions in the support ticketing system for reference and analysis.User Education: Provide training and guidance to clients on product features and best practices to enhance their understanding and usage.Feedback Collection: Gather client feedback on products and services, relaying insights to management for potential improvements.Performance Reporting: Generate reports on support metrics to identify trends and areas for improvement in service delivery.Qualifications:Experience: Proven experience in client service or customer support, ideally within the law field or financial services industry.Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.Problem-Solving: Strong problem-solving abilities with a proactive approach to resolving issues and addressing client needs.Attention to Detail: High level of accuracy and attention to detail in handling client requests and documentation.Team Player: Ability to work collaboratively within a team and build positive relationships with clients and colleagues.Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems is a plus.Education: High school diploma or equivalent; a degree in communications, business, or a related field is a plus.Benefits: Medical, Prescription, Dental, Vision Matching 401k benefits On-going training & development, & growth opportunities Paid Time Off (PTO)Foliart Huff Ottaway & Bottom Law Firm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.LocationSidney, MT (Remote)Employment TypeFull-TimeMinimum ExperienceEntry-levelCompensation$23-$28Internal Job CodeCV288