Consumer Direct Care Network Service Coordinator in Sidney or Glasgow, Montana

Service Coordinator

at Consumer Direct Care Network

(View all jobs)

Sidney or Glasgow, MT

Company: Consumer Direct Care Network

Position: Service Coordinator

Schedule: Part-time (20-30hrs maximum)

Location: Sidney or Glasgow, MT (Remote w/ Travel)

For consideration of employment, please include a resume.

See why Consumer Direct is a great place to work by watching our video


Consumer Direct Care Network is seeking a self-starting, energetic and people-oriented Service Coordinator to work in a dynamic and fast-paced environment remotely from home that is based out of Sidney or Glasgow, MT. This position will require substantial travel with food and travel expenses paid for including mileage reimbursement. In this important role you will provide training and support to our members who are self-directing their services as well as managing staff that support members. The Service Coordinator will be responsible for arranging and conducting in-home visits, and are involved in day-to-day operations, referrals, intakes, and program monitoring. Successful candidates will possess strong interpersonal abilities, provide exceptional customer service, and enjoy teamwork.

The Consumer Direct Care Network owners, executives, and employees work together to fulfill the company mission to provide care and support for people in their homes and communities. Our interactions with the people we serve and each other are guided by our commitment to our company values of Respect, Integrity, Service, and Excellence.


  • Answer questions about organization and provide callers with address, directions, and other information

  • Document all incoming requests for information and Member assistance

  • Submit weekly reports regarding telephone inquiries to Manager, including action(s) taken

  • Prepare and process Member and PCA charts for new intakes, annual reviews, transferred cases, and shared cases

  • Notify appropriate office staff monthly regarding annual required Medicaid reviews

  • Notify Manager of any changes in client medical condition, newly identified needs, plan of care, suspected abuse/exploitation of Member; provide notification to Manager regarding human resources issues with assistants, being mindful of the limited role as “dual employer” with Member

  • Assist in maintaining all databases and electronic files

  • Conduct search of “key” websites, such as HSD, for new program information and other information pertinent to program, such as change in codes. Keep Manager apprised of this information

  • Receive, screen, respond, and complete intake information from inquiries for Consumer Direct Care Network (CDCN) services

  • Review time sheets for accuracy and completeness and forward necessary information to time sheet auditor and the billing/accounting department on an as needed basis

  • Report to Manager any documented activity in the field that might be viewed by Medicaid as fraudulent in nature and/or against Medicaid program mandates and guidelines, and/or CDCN policies and practices

  • Act as a troubleshooter for inquiry calls regarding general program information or for Member complaints

  • Complete assessments for intakes, annual reviews, and change of needs and provide advocacy services in response to referrals and requests from the community

  • Process employee applications and route payroll information in a timely manner; uniform completeness of application; follow-up with incomplete application information; log demographic information in Member file, complete new hire report, background checks, in a timely manner

  • Create and maintain general business, and personnel files

  • Assist in maintaining and replenishing state or other CDCN required forms as needed

  • Maintain proper documentation of such activities and identify tasks/contacts for follow up, as determined by CDCN and local site policies and practices

  • Other duties as assigned


  • 1-year experience in field of health care

  • Computer proficiency to include Outlook and Excel

  • Reliable transportation and valid driver’s license required

  • Maintain auto insurance according to company policy level requirement

  • Must be able to successfully pass a background screening

  • Travel required - mileage reimbursed


When you join Consumer Direct Care Network, you are exposed to numerous professional development opportunities during your hands-on, formal training. We welcome your contributions, value your integrity and champion your vision while we collaborate on work that moves us all toward a compassionate community. In our growing organization, we have a long history of helping individuals build their careers in the home care industry. It is truly a place where there is something for everyone. Whether your success is determined by a particular lifestyle you want to support, professional growth, or seeking new and challenging work. Our employees have a direct impact, vision and influence on an expanding nationwide company which has that small company feel. Your success will be greatly rewarded.

Above all, you will experience career satisfaction of working in a culture built on its sense of care for not only the members we support in the community but our greatest asset, our people. That vision of care stems throughout the entire organization from the care we provide to making sure our people are appreciated, supported and employed with a company they can be proud to work and grow with. Caring for others comes naturally at Consumer Direct Care Network. Our deep history of connecting people and championing change has made us strong and resilient. Pride in our diversity and our strength of character build our capacity to care for one another. You benefit from our experience by being immersed in a fun, fulfilling work atmosphere geared toward helping others. We are proud of the longevity and loyalty that our employees show. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

  • Benefits for all employees

  • Rewarding career helping others

  • Fun and engaging work environment built on team unity

  • Paid Time Off for the things you love to do

  • Holiday and sick time available

  • Retirement planning

  • Professional training to help advance your skills for career development

  • Job satisfaction knowing you make a difference in the work you do and lives we serve

    *Benefits may vary depending on employment status*


Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 15 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency home care and caregiving, to home health and hospice, to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace.