VIAD RETAIL ASSOCIATE in West Glacier, Montana

The Cedar Tree retail associate ensures the courteous greeting of all patrons; assists customers with selection, questions and sales, and operates at both the retail counter and coffee/espresso station. Ensures accurate and efficient accounting of all transactions. Assists with stocking, pricing, cleaning, and inventorying sales items and with other duties as necessary.

  • Arrives to work on time and in proper uniform.

  • Receives instructions from manager upon arrival.

  • May be assigned cash bank and will be responsible for balancing cash at the beginning and end of shift.

  • May be assigned primarily to one section of the store, including the sales floor, retail counter or coffee & espresso bar.

  • Assists customers with questions and selections by friendly, helpful service and suggestions.

  • When working the barista station, serves coffee/espresso drinks to guests, in a friendly and outgoing manner.

  • Maintains effective portion controls in the Espresso area using established pouring methods.

  • Keeps Espresso area neat and clean throughout service.

  • Maintains effective portion controls using established service methods.

  • Keeps espresso area neat and clean throughout shift.

  • Operates cash register, takes cash from customers, rings each sale on register per instructions and makes proper change.

  • Displays merchandise in an appealing fashion that will tend to increase sales.

  • Keeps displays filled and attractive.

  • Assists with receiving of merchandise deliveries from both warehouse and direct deliveries.

  • Verifies quality, quantity and damages, and reports discrepancies to manager.

  • Keeps constant vigilance of all customers and employees to ensure store security policies are enforced. Reports irregularities to manager.

  • Assists in taking physical inventories at mid-season and at close of season.

  • Maintains proper service and cleanliness of work station and store, including daily mopping, dusting and vacuuming.

  • Adheres to all Company policies and regulations.

  • Performs other duties as assigned.

This list of duties is intended to be representative of many of the tasks associated with this role.

However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business.

Ideal Experience

  • Previous retail and/or cash handling experience required.

  • 1-2 years’ experience in a barista position preferred.

  • Must possess or quickly learn ability to operate POS systems. Micros and Retail Pro experience helpful.

  • Must possess ability to handle money and accurately make change.

  • Must be team-oriented, positive and upbeat.

  • Must be positive, outgoing, courteous and friendly in dealing with customers and co-workers.

  • Able to handle customer concerns in a tactful manner.

  • Must possess patience and be able to handle high-pressure situations with guests.

  • Must have ability to multi-task and to follow directions.

  • Must possess ability to receive deliveries, stock shelves, and lift heavy items in safe manner.

  • Must possess neat and pleasant grooming habits.

Critical Competencies

  • Must communicate clearly, both verbally and in writing, with a solid attention to detail.

  • Must bring a keen eye for detail, organization, safety and cleanliness to improve GPC operations.

  • Must bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job that inspires others.

  • Must exhibit a real curiosity about the business for GPC and for Pursuit overall.

  • Must ask good questions and drill down into details to improve the business.

  • Must process information quickly and take initiative to recommend solutions to challenges.

  • Must stay cool under pressure by being resilient, adaptable and flexible.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

The successful candidate must be willing to relocate to Montana and must be eligible to work in the United States.

  • Retail outlet in National Park/Hotel environment.

  • Job requires constant standing and walking.

  • Position requires lifting up to 25 pounds.

  • Position requires frequent trips up and down stairs, lifting, bending, twisting and standing for up to 8 hours, required.

  • Non-smoking environment.

Job ID # (iCIMS): 2018-12147

External Company Name: Glacier Park Collection by Pursuit

External Company URL:

Street: Cedar Tree Gift Shop

Post End Date: 11/30/2018